Privacy Policy

Introduction

Pivot Transformation ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our services, or engage with our diagnostic and coaching offerings.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

Information We Collect

Information You Provide

We collect information that you voluntarily provide to us when you:

Purchase The Alignment Diagnostic or other services
Complete the DISC Behavioral Assessment
Schedule a diagnostic interpretation session
Communicate with us via email or phone
Subscribe to our communications

This information may include:

Name and contact information (email, phone number, mailing address)
Payment and billing information
Assessment responses and behavioral data
Professional information (job title, company, industry)
Communication preferences
Any other information you choose to provide

Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

IP address and browser type
Device information and operating system
Pages visited and time spent on pages
Referring website or source
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

Provide Services: Deliver The Alignment Diagnostic, DISC assessments, interpretation sessions, and coaching services
Process Payments: Complete transactions and send receipts and confirmations
Schedule Sessions: Coordinate diagnostic interpretation and coaching appointments
Generate Reports: Create personalized diagnostic reports and analysis
Communicate: Send service-related emails, assessment codes, calendar links, and important updates
Improve Services: Analyze usage patterns and enhance our diagnostic frameworks and offerings
Marketing: Send promotional content and information about our services (you can opt out at any time)
Legal Compliance: Meet legal obligations and protect our rights

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

We work with third-party service providers who perform services on our behalf, including:

Payment Processors: To process transactions securely
Email Service Providers: To send communications and assessment codes
Calendar/Scheduling Tools: To facilitate appointment booking
Assessment Platforms: To administer the DISC Behavioral Assessment (PeopleKeys)
CRM and Marketing Platforms: To manage client relationships (Go High Level)
Website Hosting: To host and maintain our website

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

Comply with legal obligations or court orders
Protect our rights, property, or safety
Prevent fraud or illegal activity
Protect the safety of our clients or the public

Business Transfers

If Pivot Transformation is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data (including payment information)
Secure hosting and data storage
Access controls and authentication
Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. This includes:

Assessment data and diagnostic reports: Retained for the duration of the client relationship and for a reasonable period afterward for reference purposes
Payment and billing information: Retained as required for accounting and legal purposes
Communication records: Retained as necessary to provide ongoing support and services

When your information is no longer needed, we securely delete or anonymize it.

Your Rights and Choices

You have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Opt-Out: Unsubscribe from marketing communications at any time
Object: Object to certain processing of your information
Data Portability: Request your information in a portable format

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Understand how you use our website
Improve website performance and functionality
Provide relevant content and advertising

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information is collected and how it is used
The right to request deletion of your personal information
The right to opt-out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information below.

International Users

Our services are operated in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

If we make material changes, we will notify you by email or through a prominent notice on our website.